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Adonai Care Services Ltd Good

Reports


Inspection carried out on 18 December 2018

During a routine inspection

Adonai Care Services Ltd is a domiciliary care agency. It provides personal care to people living in their own houses. At the time of our inspection it provided a service to seven older people who were living with a range of conditions related to their physical and mental health.

We saw that staff responded to people’s changing needs by monitoring the care delivered and seeking advice and guidance to ensure positive outcomes for people.

People, and those who loved them, were involved in planning. Staff had a detailed knowledge of people’s individual needs.

Communication styles and methods were understood and staff supported people to understand the choices available to them. People were enabled to have autonomy and choice over their lives and staff supported them in the least restrictive way possible; the systems in the service supported this practice.

People were supported by staff who understood the risks they faced and how to support them to reduce these. Staff understood how to identify and report abuse and advocated on people’s behalf to ensure their access to appropriate support from other agencies.

People were supported to access appropriate healthcare and staff supported them to take medicines safely.

People were supported by skilled and caring staff who had access to appropriate training and support.

People, staff and a professional told us they could confidently raise any concerns and these were addressed appropriately.

Quality assurance systems involved people and led to a safer and better quality service.