You are here

Adonai Care Services Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 18 January 2019

Adonai Care Services Ltd is a domiciliary care agency. It provides personal care to people living in their own houses. At the time of our inspection it provided a service to seven older people who were living with a range of conditions related to their physical and mental health.

We saw that staff responded to people’s changing needs by monitoring the care delivered and seeking advice and guidance to ensure positive outcomes for people.

People, and those who loved them, were involved in planning. Staff had a detailed knowledge of people’s individual needs.

Communication styles and methods were understood and staff supported people to understand the choices available to them. People were enabled to have autonomy and choice over their lives and staff supported them in the least restrictive way possible; the systems in the service supported this practice.

People were supported by staff who understood the risks they faced and how to support them to reduce these. Staff understood how to identify and report abuse and advocated on people’s behalf to ensure their access to appropriate support from other agencies.

People were supported to access appropriate healthcare and staff supported them to take medicines safely.

People were supported by skilled and caring staff who had access to appropriate training and support.

People, staff and a professional told us they could confidently raise any concerns and these were addressed appropriately.

Quality assurance systems involved people and led to a safer and better quality service.

Inspection areas

Safe

Good

Updated 18 January 2019

The service was safe.

People were supported by staff who understood the risks they faced and how to reduce the risks of abuse.

There were enough safely recruited staff to meet people's needs.

People received their medicines safely.

Effective

Good

Updated 18 January 2019

The service was effective.

People were supported by staff who had the skills and training they needed to carry out their roles.

People had access to health care and were supported in ways that promoted their physical and mental health.

People were supported by staff who understood the principles of least restrictive care and supported them to make decisions.

Caring

Good

Updated 18 January 2019

The service was caring.

People were supported by staff who cared about them and promoted their independence and choices.

People were treated with dignity and respect.

Responsive

Good

Updated 18 January 2019

The service was person centred and responsive and this was reflected in positive outcomes for people.

People were consulted, listened to and valued by the staff.

Staff had a detailed knowledge of people�s needs.

Complaints were managed effectively.

Well-led

Good

Updated 18 January 2019

The service was Well Led.

People were able to contribute to quality assurance work and this led to changes in the service.

Staff and people spoke highly of the registered manager.

There were robust quality assurance processes in place that reflected the needs of the service.