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Moorlands Care Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating

Requires improvement

Updated 6 August 2021

Moorlands Care Home is a 'care home with nursing'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Moorlands Care Home accommodates up to 40 people in one adapted building. At the time of the inspection there were 26 older people, some people were living with dementia or had nursing needs.

People's experience of using this service and what we found

People, relatives and staff told us there was not enough staff to complete tasks and have quality time with people. Opportunities for continuous learning and improvement had not always been implemented.

Risks were assessed and managed to ensure people were kept safe. Medicines were administered in a safe way. The service learned lessons when things went wrong. There was a named infection control lead and the service was following infection control guidelines.

The registered manager was passionate about the service and wanted to achieve good outcomes for people.

Care plans reflected people’s current needs and it was clear how people were involved in reviewing these. Policies and procedures were in place to help ensure the quality and safety of the service provided. Working in partnership with others had been effective.

The provider understood and demonstrated a duty of candour in their approach to complaints management. Checks on equipment and premises were in place.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was requires improvement (published 28 June 2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection enough improvement had not been made/sustained, and the provider was still in breach of regulations

Why we inspected

We undertook this focused inspection to check whether the provider had followed their action plan and to confirm they now met legal requirements regarding Regulation 18 (Staffing) of the Health and Social Care Act 2008 (Regulated Activities).

This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led which contain those requirements. The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has not changed. This is based on the findings at this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 6 August 2021

The service was not always safe.

Details are in our responsive findings below.



Updated 6 August 2021

The service was effective.

Details are in our effective findings below.


Requires improvement

Updated 6 August 2021



Updated 6 August 2021


Requires improvement

Updated 6 August 2021

The service was not always well-led.

Details are in our well-Led findings below.