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Inspection carried out on 4 December 2018

During a routine inspection

This comprehensive inspection took place on 4 December 2018 and was unannounced. This was the first inspection of Weyspring Park since it was registered by the Care Quality Commission (CQC) on 14 December 2017. New services are assessed to check they are likely to be safe, effective, caring, responsive and well-led when registering.

Weyspring Park is registered to provide nursing care and residential care for up to 24 people with a range of care needs, including frailty of old age, people living with dementia and mental health conditions. At the time of our inspection, 15 people were accommodated at the home. Weyspring Park is divided into three areas, over three floors with communal areas available to every person. Weyspring Park is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. Care Quality Commission regulates both the premises and the care provided, and both were looked at during this inspection.

A registered manager was in post. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were systems, processes and practices to safeguard people from situations in which they may experience abuse. Risks to people's safety had been assessed, monitored and managed so they were supported to stay safe while their freedom was respected. Suitable arrangements had been made to ensure that sufficient numbers of suitable staff were deployed in the service to support people to stay safe and meet their needs. Background checks had been completed before care staff and nursing staff had been appointed. People were protected by the prevention and control of infection and lessons had been learnt when things had gone wrong.

Suitable arrangements had been made to obtain consent to care and treatment in line with legislation and guidance. Care staff had been supported to deliver care in line with current best practice guidance. People enjoyed their meals and were supported to eat and drink enough to maintain a balanced diet. People had been enabled to receive coordinated and person-centred care when they used or moved between different services. As part of this, people had been supported to live healthier lives by having suitable access to healthcare services so that they received on-going healthcare support. People had benefited from the accommodation being adapted, designed and decorated in a way that met their needs and expectations.

People were treated with kindness, respect and compassion and they were given emotional support when needed. They were supported to express their views and be actively involved in making decisions about their care as far as possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Confidential information was kept private. People received personalised care that was responsive to their needs. People's concerns and complaints were listened and responded to in order to improve the quality of care. Suitable provision had been made to support people at the end of their life to have a comfortable, dignified and pain-free death.

There was a positive culture in the service that was open, inclusive and focused upon achieving good outcomes for people. People benefited from there being a management framework to ensure that staff understood their responsibilities so that risks and regulatory requirements were met. The views of people who lived in the service, relatives and staff had been gathered and acted on to shape any improvements that were made. Quality checks had been completed to ensure people benefited from the