• Doctor
  • GP practice

Kinson Road Medical Centre

Overall: Good read more about inspection ratings

440 Kinson Road, Bournemouth, Dorset, BH10 5EY (01202) 574604

Provided and run by:
Dr Andrew Brewer

Important: The provider of this service changed - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Kinson Road Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Kinson Road Medical Centre, you can give feedback on this service.

17 March 2020

During an annual regulatory review

We reviewed the information available to us about Kinson Road Medical Centre on 17 March 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

31 January 2018

During a routine inspection

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Kinson Road Medical Centre on 31 January 2018, as part of our inspection programme.

At this inspection we found:

  • The practice had formed a new legal entity in December 2017 with Dr Andrew Brewer as the provider; this had been following a merger and an increase in patient’s numbers to 11,000. As a result of the recent change there is no published performance data.

  • The practice had managed the merger well and developed cohesive teams who worked across both sites. They had kept patients informed of the changes throughout the process.

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

  • The practice used complaints they received to improve and responded openly and honestly to concerns raised and took appropriate action when needed.

  • Staff involved and treated patients with compassion, kindness, dignity and respect.

  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it. Walk in appointments were available on a daily basis, these were also open to patients not registered at the practice.

  • The practice proactively identified patients who were carers. This was achieved by asking new patients when they registered and there was information on their website. The practice’s computer system alerted GPs if a patient was also a carer. The practice had identified 4% of the practice list as carers.

  • Patients told us they were routinely given sufficient time with clinicians to meet their needs.

  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

  • There was a focus on staff wellbeing by the leadership team. Staff were able to work flexible hours to enable a work life balance, which allowed the practice to offer lunchtime appointments.

  • Governance structures enabled staff to have clear roles and responsibilities and the leadership were approachable and visible in the practice.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice