Kinson Road Medical Centre

Updated 22 March 2018

The registered provider of Kinson Road Medical Centre is Dr Andrew Brewer. The legal entity changed in December 2017 following a merger with another practice. Kinson Road Medical Centre now provides care and treatment to approximately 11,000 patients at two sites.

The practice consists of a main location situated at:

Kinson Road Medical Centre

440 Kinson Road

Bournemouth

Dorset

BH10 5EY

There is also a branch surgery at:

West Howe Clinic

Cunningham Crescent

West Howe

BH11 8DN

Both sites were visited as part of this inspection.

• The mix of patient’s gender (male/female) is almost 50%.

• 11% of the patients are aged over 75 years old.

• 29% of the practice population were under the age of 25 years, with 16% aged 5 to 18 years old.

• 34% of patients have a long standing health condition.

• There was no data available to us at this time regarding ethnicity of patients but the practice stated that the majority of their patients were white British.

• Information from the local clinical commissioning group (CCG) and Public Health England showed higher levels of deprivation and unemployment amongst patients registered at Kinson Road Medical Centre. This was in comparison to other primary medical services in Dorset, and across England.

Population group ratings:

Older people-  Good

People with long-term conditions-  Good

Families, children and young people- Good

Working age people (including those recently retired and students)- Good

People whose circumstances may make them vulnerable- Good

People experiencing poor mental health (including people with dementia)- Good

Updated 22 March 2018

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Kinson Road Medical Centre on 31 January 2018, as part of our inspection programme.

At this inspection we found:

• The practice had formed a new legal entity in December 2017 with Dr Andrew Brewer as the provider; this had been following a merger and an increase in patient’s numbers to 11,000. As a result of the recent change there is no published performance data.

• The practice had managed the merger well and developed cohesive teams who worked across both sites. They had kept patients informed of the changes throughout the process.

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

• The practice used complaints they received to improve and responded openly and honestly to concerns raised and took appropriate action when needed.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it. Walk in appointments were available on a daily basis, these were also open to patients not registered at the practice.

• The practice proactively identified patients who were carers. This was achieved by asking new patients when they registered and there was information on their website. The practice’s computer system alerted GPs if a patient was also a carer. The practice had identified 4% of the practice list as carers.

• Patients told us they were routinely given sufficient time with clinicians to meet their needs.

• There was a strong focus on continuous learning and improvement at all levels of the organisation.

• There was a focus on staff wellbeing by the leadership team. Staff were able to work flexible hours to enable a work life balance, which allowed the practice to offer lunchtime appointments.

• Governance structures enabled staff to have clear roles and responsibilities and the leadership were approachable and visible in the practice.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice