Our current view of the service
Updated
8 April 2026
We carried out this announced on-site inspection on 29 June 2026.
We found the practice had not met all regulations.
The practice had systems to identify and manage risks, including infection prevention and control. However, these were not consistently effective, and not all risks had been suitably identified, assessed and mitigated.
Recruitment procedures reflected current legislation but were not always being followed.
Staff training was not up-to-date or reviewed at regular intervals.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Charlbury and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 9 staff, of which there were 3 dentists, 3 dental nurses, 1 dental hygiene therapist, 1 receptionist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses, the dental hygiene therapist and the practice manager.
The provider was not complying with Regulation 17 Good governance.
Full details of the regulation the provider was not meeting are within the inspection report.
We have asked the provider for an action plan in response to the concerns found at this inspection.
People's experience of the service
Updated
8 April 2026
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 1 patient. On the day of our inspection, we saw patient feedback from a further 16 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Four of the 16 patients we spoke with told us they did not know how to make a complaint if they had a concern. The provider advised that information on how to raise a complaint was displayed in reception, published on the practice website, and available on request.
Seven patients told us they did not know how to access emergency treatment when the practice was closed. The provider explained that this information was available on the practice website, included in patient welcome information, and provided through the out-of-hours telephone answering service.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.