Updated 1 December 2025
Date of assessment: 9 December 2025 – 11 December 2025. Ranger Home Care is a domiciliary care agency that provides personal care to people in their own homes. People who receive a service include older people, and younger adults. At the time of our inspection the service provided personal care to 73 people. This assessment was in response to CQC receiving information of concern. The service was in breach of 5 legal regulations in relation to safe care and treatment, safeguarding, consent, fit and proper persons employed, and governance. The principles of The Mental Capacity Act 2005 were not always followed. Medicines were not always managed safely, which placed people at risk of not receiving these as prescribed. Staff had not always received appropriate training relevant to people’s individual needs. The systems in place to monitor and improve the service were not effective and the audits in place had not identified areas of concern. Care plans were in place to help instruct staff on how to provide care for people; however, these lacked detail in certain areas. Some care plans did not hold all the required information regarding people’s health concerns, and not all had the correct risk assessments or information to ensure people’s safety. The registered manager explained that some information was held on another separate software, however due to this, we could not be assured that all staff had access to all necessary information to help promote people’s safe care. Staff told us they were happy working for the company and felt supported by the management team. Staff were provided with appropriate personal protective equipment (PPE) to minimise the risk of infection spreading. Staff supported people to access services in the community when needed. Relatives told us staff were kind, gentle and engaging. Care plans contained detailed information about people’s likes and preferences and people were supported with activities and exercise according to their individual needs and choices. In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.