- Homecare service
Ranger Home Care Ltd – Main Office
Assessment report published 3 July 2026
Contents
Ratings
Our view of the service
Date of Assessment: 8 June to 19 June 2026. This was a follow up assessment to check if improvements had been made following our previous assessment. We assessed 22 quality statements in all 5 key questions. The service is a care at home service providing live-in care and support to adults of all ages living in their own homes. At the time of the inspection 59 people were using the service. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
The provider was previously in breach of the legal regulations in relation to safe care and treatment, safeguarding service users from abuse and improper treatment, fit and proper persons employed, need for consent and good governance. Improvements were found at this inspection, and the provider was no longer in breach of these regulations.
There was a positive learning culture, where the provider was proactive in seeking feedback and implementing learning to make improvements. People and their relatives knew how to give feedback and were confident the provider took it seriously and acted on it. People were protected and kept safe from abuse. Staff were happy to raise any safety concerns and felt they would be dealt with properly. Staff were well trained and supported by the service. Staff were recruited safely. Staff understood and managed risks related to people’s care. The provider ensured staff understood procedures[JM1.1][RH1.2] such as how to reduce the risk of fire when supporting people with flammable lotions.
People and relatives were consulted around how they wished their care to be carried out.
Safe systems were in place to ensure medicines were administered appropriately where required, by competent staff. Staff worked with stakeholders involved in people’s care to promote the best outcomes and safe transitions when people moved between services. Staff knew people well including any medical conditions affecting their wellbeing. Staff cared for people with dignity and respect and promoted their independence. People were treated with kindness and compassion and had a good level of consistency in care staff. Leaders were visible, qualified and supportive, helping staff develop in their roles.
The provider had effective governance systems in place with good oversight of staff training, medicines and people’s care. Appropriate audits were in place and acted upon to improve the quality of care provided.
The provider worked well with stakeholders in the local community to deliver the best possible care and were receptive to new ideas.
People's experience of this service
We obtained feedback from 1 person and 10 relatives or representatives of people who used the service to gain feedback about their experiences of receiving care from the provider.
The feedback was very positive about the service and how they supported people. Relatives told us people felt safe, staff were well trained and the service responded well to any issues.
When asked about the service people received, one relative told us, “I think the service my relative is getting is very good.” Other comments included, “I’m very happy with the service” and “I’m very satisfied with the level of care my relative is receiving.”
When asked if the provider kept people safe and managed risk, relatives said, “My relative is very safe from any risks and safeguarding are taken seriously” and “My relative is very safe from risks with the [staff] present.”
Continuity of care was also praised, with relatives telling us, “I’m happy with the continuity”, “We get the same cluster of [staff] with one regular [staff] and supporting backup [staff] who together do a good job”, and “My relative has two full time different [staff] and I’m very positive about them both.”
Relatives told us staff were well trained saying, “They look very confident and well trained” and “I’m very satisfied that the staff are well trained and cover all the care duties with a very professional approach.”
We did not receive any concerns over people’s medicines with one relative saying, “They have the medication well under control too.” Another told us, “My relative takes medication which the [staff] are really on top of and [person] never misses any.”
When asked if staff maintained people’s independence, one relative told us, “The [staff] help to promote (person’s) mobility to increase independence.”
Relatives told us staff were genuinely supportive and caring towards the people they supported. Relatives said, “They (staff) go beyond when caring in that they are always talking to my relative and keeping [person] at ease at all times”, “All the carers have been lovely and very approachable both with me and my relative alike” and “I think they really care for [person’s] wellbeing.”
Relatives were involved in people’s care plans, with telling us, “We have a care plan and it’s reviewed and updated recently with my input” and “We have a care plan in place and I just call the office if anything needs updating on the plan, and they respond positively to any such requests.”
Communication between the service and relatives was good. Examples from relatives included, “The [staff] will highlight any issues to me no matter how small, like any sore on the skin” and “They answer the phone and straight on with solving any problems with a positive approach.”