Ranger Home Care Ltd – Main Office

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.
The provider and their staff knew the importance of maintaining a person’s independence. Staff supported people to enjoy many activities including hydrotherapy, day service and going away on holiday. Staff supported people to do what they were able, only assisting where the person needed extra support. Risk assessments were completed to ensure people were safe but still able to take part in their chosen activity. This included baking or cooking, going to town or the cinema and attending a dementia choir. People were also supported to maintain relationships with family and friends.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff knew people well and what response was needed to a certain situation. For example, if people were distressed staff knew how to support them to become calm or leave a distressing situation if needed. Staff were clear on what to do in an emergency and when to call 999 for a person. The provider had a 24/7 on-call service available to support care staff.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.