The Care Quality Commission
  • Doctor
  • GP practice

The Fullwell Avenue Surgery

Overall: Good read more about inspection ratings

272 Fullwell Avenue, Ilford, Essex, IG5 0SB (020) 8550 9988

Provided and run by:
Dr Salma Akhter

Important: The provider of this service changed - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Fullwell Avenue Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Fullwell Avenue Surgery, you can give feedback on this service.

20 December 2019

During an annual regulatory review

We reviewed the information available to us about The Fullwell Avenue Surgery on 20 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

9 May 2018

During a routine inspection

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? - Good

Are services caring? - Good

Are services responsive? - Good

Are services well-led? - Good

We carried out an announced inspection at Fullwell Avenue Surgery on 9 May 2018. The inspection was conducted as the practice recently had registered a change in the provider of service from this location.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • The practice ensured patients had good access to care by offering early morning appointments as well as telephone consultations. Patients were able to book appointments online.
  • Patient feedback cards indicated that they were happy with the standard of care provided at the surgery.

The areas where the provider should make improvements are:

  • Establish a system of documented regular in-house infection control audits.
  • To review the practice Health and Safety policy.
  • Review arrangements regarding promoting the practice services online.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice