The Fullwell Avenue Surgery

Updated 16 July 2018

Fullwell Avenue Surgery is located in a residential area of the London Borough of Redbridge. The practice is located on the ground floor of a single storey premises. There is free parking on the streets nearest to the practice. The nearest bus stop is approximately two minutes’ walk from the practice.

There are approximately 3320 patients registered at the practice. Statistics show medium levels of income deprivation among the registered population. Information published by Public Health England rates the level of deprivation within the practice population group as six on a scale of one to ten. Level one represents the highest levels of deprivation and level ten the lowest. The registered population is higher than the national average for those aged between 25-39. Patients registered at the practice come from a variety of backgrounds including Asian, Western European, Eastern European and African Caribbean. Sixty-one percent of patients have a long-standing health condition compared to the CCG average of 48%.

Care and treatment is delivered by one GP (female) and one long-term locum GP (male) who deliver twelve clinical sessions weekly. There is one practice nurse (female) who delivers six sessions weekly. Three administrative and reception staff work at the practice and are led by a practice manager.

The practice reception opening times are:-

8:30am - 1:00pm; 2:00pm-6:30pm (Monday, Tuesday Wednesday, Friday)

8:30am - 1pm (Thursday)

Clinical sessions are as follows:-

8:40am - 11:30am; 2:40pm - 6:00pm (Monday, Tuesday, Wednesday Friday)

8:40am – 11:30am (Thursday)

Patients can book appointments in person, by telephone and online.

Patients requiring a GP outside of practice opening hours are advised to contact the NHS GP out of hours service on telephone number 111.

The practice has a General Medical Services (GMS) contract. GMS contracts are nationally agreed between the General Medical Council and NHS England. The practice is registered to provide the following regulated activities:-

-Diagnostic and screening procedures

-Treatment of disease, disorder or injury

-Maternity and midwifery services

Services at this practice have been commissioned by NHS Redbridge Clinical Commissioning Group (CCG).

Updated 16 July 2018

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? - Good

Are services caring? - Good

Are services responsive? - Good

Are services well-led? - Good

We carried out an announced inspection at Fullwell Avenue Surgery on 9 May 2018. The inspection was conducted as the practice recently had registered a change in the provider of service from this location.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• The practice ensured patients had good access to care by offering early morning appointments as well as telephone consultations. Patients were able to book appointments online.
• Patient feedback cards indicated that they were happy with the standard of care provided at the surgery.

The areas where the provider should make improvements are:

• Establish a system of documented regular in-house infection control audits.
• To review the practice Health and Safety policy.
• Review arrangements regarding promoting the practice services online.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Updated 16 July 2018

Updated 16 July 2018

Updated 16 July 2018

Updated 16 July 2018

Updated 16 July 2018

Updated 16 July 2018