The Care Quality Commission
  • Clinic
  • Slimming clinic

The Bodyline Clinic Limited Openshaw

Overall: Good read more about inspection ratings

Unit 1, 1119 Ashton Old Road, Manchester, Lancashire, M11 1AA 0800 995 6036

Provided and run by:
The Bodyline Clinic Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Bodyline Clinic Limited Openshaw on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Bodyline Clinic Limited Openshaw, you can give feedback on this service.

14 June 2022

During a routine inspection

This service is rated as Good. (Previous inspection 15 January 2019 – Not Rated)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at The Bodyline Clinic Limited Openshaw under Section 60 of the Health and Social Care Act (HSCA) 2008 as part of our regulatory functions. This was part of our inspection programme to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to rate the service.

The Bodyline Clinic Openshaw is a private clinic which provides weight loss services, including prescribing medicines and dietary advice to support weight reduction and has been registered with CQC since January 2018. All clinical consultations are carried out with an Independent Nurse prescriber at the clinic. The Nurse Lead is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We spoke to two patients during the inspection. All feedback was positive about the service. People told us staff were professional, welcoming, supportive and caring. Patients described the clinical environment as calm and the clinic facilities as clean.

Our key findings were:

  • Patients felt supported and staff were helpful.
  • The provider had good governance systems in place which were supported by comprehensive policies and risk assessments.
  • There was an active ongoing audit programme which were reviewed at regular intervals and outcomes and lessons learnt were shared at the monthly clinical meetings.
  • The provider had good systems for managing recruitment, induction and training updates for staff.
  • The provider used electronic patient records, allowing patients the flexibility to attend any of the providers eight registered clinics, while nurses maintained up to date contemporaneous consultation notes to continue to provide safe treatment to patients.

The areas where the provider should make improvements are:

  • Only supply unlicensed medicines against valid special clinical needs of an individual patient where there is no suitable licensed medicine available.
  • Review the prescribing policy to ensure that it complies with the Competency Framework for all Prescribers (Royal Pharmaceutical Society) where patients are presenting without a confirmed medical history.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care

15 January 2019

During an inspection looking at part of the service

We carried out an announced focused follow-up inspection on 15 January 2019 to ask the service the following key questions; Are services safe, effective, and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations

Are services well-led?

We found that this service was not providing well-led care in accordance with the relevant regulations

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. CQC inspected the service on 4 September 2018 and asked the provider to make improvements regarding medical record-keeping, audit and policies and procedures. We checked these areas during this follow-up inspection and found this had mostly been resolved. This report only covers our findings in relation to those areas. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for The Bodyline Clinic Limited Openshaw on our website at www.cqc.org.uk.

Our key findings were:

  • Improvements had been made in medical record-keeping and prescribing was in line with the provider’s policy
  • Medical history and paper records were now available when patients transferred from another bodyline clinic
  • Audits of medical record-keeping had been improved and actions taken in response to identified issues were effective in driving improvement

There were areas where the provider could make improvements and should:

  • Continue to make improvements to the clinical audit process to demonstrate the safety and effectiveness of the treatments prescribed.
  • Continue to improve the system in place to review and update policies and procedures

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

4 September 2018

During a routine inspection

We carried out an announced comprehensive inspection on 4 September 2018 to ask the service the following key questions: Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was not providing safe care in accordance with the relevant regulations. There were reliable safety systems and processes in place and risks to patients were well managed. However, clinicians did not always follow prescribing policies and record the rationale for prescribing decisions.

Are services effective?

We found that this service was not providing effective care in accordance with the relevant regulations. There was no audit system in place to monitor the effectiveness of the treatments provided and patients did not always have an effective initial assessment to establish their needs. Clinicians and staff had the necessary skills, training and support to undertake their role.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations. Patients were treated with kindness and respect, and were routinely involved in decisions about their care and treatment. Patients told us their privacy and dignity needs were met at the clinic.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations. The facilities were appropriate to meet people’s needs. The provider routinely sought patient feedback, and carried out an analysis of patient needs when planning and delivering services. There was a procedure in place for handling concerns and complaints.

Are services well-led?

We found that this service was not providing well-led care in accordance with the relevant regulations. There was adequate leadership capacity and capability. A comprehensive set of policies and procedures governed all activities at the clinic, although some policy review dates had not been updated. Where audits found shortfalls in care or treatment, these had not been repeated to give assurance that improvement measures had been effective.

Background

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Bodyline Openshaw is a private clinic which provides medical treatment for weight loss, and has been registered with CQC since January 2018. The clinic is open on Tuesdays from 4:30pm until 7:30pm, and Saturdays from 9:30am until 12:30pm. The premises comprise of a reception and waiting area, and consulting rooms situated on the ground floor. There is a clinic manager and five nurses who carry out patient consultations. One of the nurses is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Nine people completed CQC comment cards prior to our inspection, and these were all positive. Patients told us staff were friendly and helpful and treated them with respect, and the facilities were clean and comfortable.

Our key findings were:

  • The facilities were appropriate to meet people’s needs
  • Staff were caring, supportive, and treated patients with dignity and respect
  • Clinicians did not always follow prescribing policies and record the rationale for prescribing decisions
  • There were arrangements in place to audit medical records, however the actions taken in response to identified issues were not always effective
  • There were a comprehensive set of policies and procedures governing all activities, although some policy review dates had not been updated

We identified regulations that were not being met, and the provider MUST:

  • Ensure systems and processes are established to assess, monitor and mitigate the risks relating to the health, safety and welfare of service users

There were areas where the provider could make improvements, and should:

  • Review the clinical records and filing system to ensure clinicians have access to all relevant information when consulting with patients
  • Review policies and procedures to ensure review dates are appropriate