We carried out a review of the data available to us about Mountview Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Mountview Care Home, you can give feedback on this service.
Mountview Care Home is a residential care home providing personal and nursing care to 50 people aged 65 and over at the time of the inspection. The service can support up to 66 people.
People’s experience of using this service and what we found
There were enough staff to meet people’s care and support needs. People told us staffing numbers had improved.
People were supported by experienced, well trained and safely recruited staff who received an induction to their role when they started working at the service.
People received safe care and were protected from the risk of harm and abuse. Medicines were safely managed, and systems were in place to control and prevent the spread of infection. Risks associated with people’s care had been assessed and were managed well.
People were supported by staff who were kind and considerate. Staff knew people and treated them with dignity and respect.
People were supported with enough food and drink to maintain their health and well-being, and staff monitored people’s health needs closely ensuring professional guidance was followed.
People’s care needs were assessed before they moved to the service and they were involved with planning their care. Care plans were mostly detailed and supported staff to provide personalised care.
Visitors were welcomed to the service and their views considered and respected.
The service was warm, welcoming and held a community atmosphere. People were comfortable in their surroundings, had access to activities and opportunity to socialise both in and out of the service.
People and staff felt comfortable raising concerns about the quality of the service and were complimentary of the recent improvements made.
There were systems in place to monitor the quality of the service and actions were taken, and improvements were made when required. The manager was supported by the provider who took an active role in the service, and action was taken, and lessons learned when things went wrong to improve safety across the service.
The service had plans to continually improve the service people, relatives and staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 06 March 2019).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
People’s experience of using this service:
People told us there were not always enough staff to meet their needs in a timely manner. The staff team agreed and explained that as more people moved into the service more staff were needed. This had already been recognised by the management team and actions were being taken during our visit to address the staffing numbers.
The risks associated with people’s care and support had been assessed, though guidance within people’s risk assessments had not always been followed. The staff team had received training in infection control though the provider’s policy had not always been followed.
People told us they felt safe living at the service. They told us the staff team were kind and caring and they treated them in a considerate and respectful manner. Observations made during our visit confirmed this.
Plans of care had been developed with the people using the service and the staff team knew the individual care and support needs of the people they were supporting.
People received their medicines in a safe way and were supported to access healthcare services when they needed them.
Appropriate checks had been carried out on new members of staff to make sure they were suitable to work at the service, and relevant training and support had been provided. The staff team felt supported by the management team and involved in how the service was run.
There were arrangements in place to make sure action was taken and lessons learned when things went wrong to improve safety across the service.
People were provided with a comfortable and homely place to live. There were appropriate spaces throughout the service to enable people to spend time with others, and to spend time on their own.
The staff team supported people to make decisions about their day to day care and support and always obtained people’s consent to their care. They were aware of the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS) ensuring people's human rights were protected.
People were supported to attend a wide range of activities and were encouraged and supported to be involved in how the service was run.
The staff team had received training on end of life care to enable them to support people at the end of their life with dignity and compassion.
A formal complaints process was in place. People knew who to talk too should they have a concern about their care or support and the manager made sure complaints were handled appropriately.
The manager and management team worked in partnership with other agencies so that people received care and support that was consistent with their assessed needs.
There were comprehensive systems in place to monitor the quality and safety of the service being provided and a business continuity plan was available to be used in the event of an emergency or untoward event.
More information is in the detailed findings below.
Rating at last inspection: This is our first inspection of Mountview Care Home.
Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated requires improvement.