The Care Quality Commission
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Ambar Care Ltd

Overall: Good read more about inspection ratings

Edward Cecil House, 799 London Road, Grays, RM20 3LH (01708) 608586

Provided and run by:
Ambar Care Ltd

All Inspections

During an assessment under our new approach

Date of inspection: 6 October to 13 October 2026.
Ambar Care Ltd provides personal and nursing care and support to people who require assistance in their own home. This service is a domiciliary care agency. At the time of our assessment 7 people were being supported by the service. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. We also consider any wider social care provided.

This inspection was completed to follow up in respect of the last inspection completed in March 2026, when the service was rated requires improvement and found to be in breach of Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 relating to safe care and treatment and good governance.

At this inspection, we found improvements had been made since March 2026 to address the previous concerns identified. The provider was no longer in breach of these regulations and evidence indicated that the improvements had been sustained over time and were being actively maintained through the service's governance and oversight processes.

Care and treatment was planned and delivered in a way which was intended to ensure people's safety and welfare.

At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture.’
The registered manager had oversight of the service, they had encouraged a culture of learning and development. There were systems in place to monitor and review care and people’s experience at the service.
 

During an assessment under our new approach

Date of inspection 2 March to 6 March 2026

Ambar Care Limited provides personal and nursing care to people who require support in their own homes. This service is a domiciliary care agency. At the time of inspection 15 people were being supported by the service.

We carried out a comprehensive inspection. A short period of notice was given before the inspection to ensure the registered manager would be available in the office.

We found a breaches of regulations in relation to safe care and treatment and good governance. Information relating to people’s individual risks were not always recorded, up-to-date or did not provide enough detail as to how risks should be managed and mitigated. Medicine records did not always contain all the information needed to safely support people with medicines. Care plans did not contain enough information to ensure staff knew how to deliver appropriate person-centred care. Quality assurance systems were not robust and had not identified the shortfalls we found during our inspection.

In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.

We have asked the provider for an action plan in response to the concerns found at this inspection.

15 February 2021

During a routine inspection

About the service

Ambar Care Ltd is a domiciliary care service providing personal care to people in their own homes. At the time of the inspection, the service was providing care to 10 people.

People’s experience of using this service and what we found

People told us they felt safe with the staff and the management. They knew how to raise a concern and were confident it would be dealt with appropriately.

People appreciated receiving care from the same staff group, who generally visited at the planned time and had not missed a call. If staff were going to be late, people were informed. People told us staff were kind, friendly, treated them with dignity and promoted their independence.

Care plans were person-centred and provided guidance for staff on how to support people with their care. People and relatives told us they were involved in their planning of care and care plans were reviewed regularly.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Safe staff recruitment processes were in place. Staff followed an induction programme, which included shadowing experienced staff. The registered manager was qualified to teach specific subjects and undertook the practical training with staff. Some mandatory training was completed on-line.

Medicines audits were completed, and any actions required were followed up. People were supported to take their medicines and the Medicine Administration Record (MAR) showed that people had received medicines as prescribed. Some areas of recording could be improved and made clearer and we discussed this with the registered manager.

Infection prevention and control procedures were followed by staff and they had received training in donning and doffing of personal protective equipment (PPE). People confirmed staff always wore PPE and disposed of it correctly.

Quality assurance visits were undertaken by the registered manager which provided oversight of the service. People and relatives knew the registered manager by name and confirmed they often visited them for review of care plans or spot checks on staff competency.

The registered manager was passionate when speaking about the service, people they provided care for, and acknowledged the importance of valuing staff. Staff told us the registered manager was approachable and they were confident in their management skills.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 24 November 2017 and this is the first inspection.

Why we inspected

This was a planned inspection as a new service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.