About the service Ambar Care Ltd is a domiciliary care service providing personal care to people in their own homes. At the time of the inspection, the service was providing care to 10 people.
People’s experience of using this service and what we found
People told us they felt safe with the staff and the management. They knew how to raise a concern and were confident it would be dealt with appropriately.
People appreciated receiving care from the same staff group, who generally visited at the planned time and had not missed a call. If staff were going to be late, people were informed. People told us staff were kind, friendly, treated them with dignity and promoted their independence.
Care plans were person-centred and provided guidance for staff on how to support people with their care. People and relatives told us they were involved in their planning of care and care plans were reviewed regularly.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Safe staff recruitment processes were in place. Staff followed an induction programme, which included shadowing experienced staff. The registered manager was qualified to teach specific subjects and undertook the practical training with staff. Some mandatory training was completed on-line.
Medicines audits were completed, and any actions required were followed up. People were supported to take their medicines and the Medicine Administration Record (MAR) showed that people had received medicines as prescribed. Some areas of recording could be improved and made clearer and we discussed this with the registered manager.
Infection prevention and control procedures were followed by staff and they had received training in donning and doffing of personal protective equipment (PPE). People confirmed staff always wore PPE and disposed of it correctly.
Quality assurance visits were undertaken by the registered manager which provided oversight of the service. People and relatives knew the registered manager by name and confirmed they often visited them for review of care plans or spot checks on staff competency.
The registered manager was passionate when speaking about the service, people they provided care for, and acknowledged the importance of valuing staff. Staff told us the registered manager was approachable and they were confident in their management skills.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 November 2017 and this is the first inspection.
Why we inspected
This was a planned inspection as a new service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.