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Ambar Care Ltd

Overall: Requires improvement read more about inspection ratings

Edward Cecil House, 799 London Road, Grays, RM20 3LH (01708) 608586

Provided and run by:
Ambar Care Ltd

Important:

We served a warning notice on Ambar Care Limited on 12 March 2026 for failing to meet the regulation related to Safe care and treatment and Good governance at Ambar Care Limited.

Latest inspection summary

On this page

Our current view of the service

Requires improvement

Updated 24 February 2026

Date of inspection 2 March to 6 March 2026

Ambar Care Limited provides personal and nursing care to people who require support in their own homes. This service is a domiciliary care agency. At the time of inspection 15 people were being supported by the service.

We carried out a comprehensive inspection. A short period of notice was given before the inspection to ensure the registered manager would be available in the office.

We found a breaches of regulations in relation to safe care and treatment and good governance. Information relating to people’s individual risks were not always recorded, up-to-date or did not provide enough detail as to how risks should be managed and mitigated. Medicine records did not always contain all the information needed to safely support people with medicines. Care plans did not contain enough information to ensure staff knew how to deliver appropriate person-centred care. Quality assurance systems were not robust and had not identified the shortfalls we found during our inspection.

In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.

We have asked the provider for an action plan in response to the concerns found at this inspection.

People's experience of the service

Updated 24 February 2026

Feedback from people and relatives about the care and support they received had been mostly positive. Two people told us they felt their call times were delayed. Generally, people were positive about the care that was provided. One relative said, “I'm 1000% happy with my husband's care.” Another relative told us, “Mum is happy with them. Staff are nice people. They can't guarantee the times.” We were also told, “I would definitely recommend them, they're very polite.”