Ambar Care Ltd

Updated 1 October 2026

Date of inspection: 6 October to 13 October 2026.
Ambar Care Ltd provides personal and nursing care and support to people who require assistance in their own home. This service is a domiciliary care agency. At the time of our assessment 7 people were being supported by the service. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. We also consider any wider social care provided.

This inspection was completed to follow up in respect of the last inspection completed in March 2026, when the service was rated requires improvement and found to be in breach of Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 relating to safe care and treatment and good governance.

At this inspection, we found improvements had been made since March 2026 to address the previous concerns identified. The provider was no longer in breach of these regulations and evidence indicated that the improvements had been sustained over time and were being actively maintained through the service's governance and oversight processes.

Care and treatment was planned and delivered in a way which was intended to ensure people's safety and welfare.

At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture.’
The registered manager had oversight of the service, they had encouraged a culture of learning and development. There were systems in place to monitor and review care and people’s experience at the service.
 

Updated 1 October 2026

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had a good understanding of people's preference of care and staff promoted people's independence. A person told us, “Staff know what my routine is and how I like things done. This is very important to me.”

People and relatives gave mostly positive feedback about their overall experience of the service. They described staff as caring, hardworking and familiar with people’s routines and preferences. People received support from regular staff who treated them with kindness, encouraged them and responded to their individual needs. One relative told us, “The staff are all very caring, they talk to [relative] and are very positive, which helps their mental health.” Another relative told us, “The staff have patience and take their time and staff always respected the [relative’s] wishes and maintained their independence.”
People and relatives found the registered manager approachable and responsive when concerns were raised, and several said they would recommend the service. One relative told us, “[Registered manager] is very good as a manager. They seem to manage the staff well.” Another relative told us, “[Registered manager] does listen and does hear us if we have a concern.”

However, some feedback identified inconsistencies with visit times and communication about delays or changes in staff. The registered manager acknowledged this feedback and was taking action to improve the consistency of visit times and ensure people were informed promptly of any delays or staffing changes.