This practice is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Summerhill Surgery on 8 May 2018.
At this inspection we found:
- The practice had effective systems for managing medicines.
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients were able to access appointments and reported that they received care when they needed it.
- Staff told us the enjoyed working at the practice and felt valued and appreciated by their peers and the practice management team.
- The practice supported staff in their development through continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
- To establish and maintain a more effective relationship with the patient participation group.
- To formally record actions taken to mitigate risks.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice