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Review carried out on 21 January 2020

During an annual regulatory review

We reviewed the information available to us about Summerhill Surgery on 21 January 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

During a routine inspection

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Summerhill Surgery on 8 May 2018.

At this inspection we found:

  • The practice had effective systems for managing medicines.
  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients were able to access appointments and reported that they received care when they needed it.
  • Staff told us the enjoyed working at the practice and felt valued and appreciated by their peers and the practice management team.
  • The practice supported staff in their development through continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • To establish and maintain a more effective relationship with the patient participation group.
  • To formally record actions taken to mitigate risks.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice