Cambridge Court Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
 

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.
We observed person centred interactions, staff knew people’s likes and dislikes. People’s life histories were captured within care plans. Relatives gave examples of how care was adapted to meet individual preferences. One relative told us, “He doesn’t have a watch as he doesn’t like it on his wrist; he has a dementia clock in his room though.” Another relative told us, “The staff here are great! They know her and understand her, she loves the trick cat and yet in reality she hates cats but it’s an outlet for her emotions.”

The registered manager told us they had devised a ‘bucket list’ which enabled people the chance to engage in activities that were meaningful to them. They described how 2 people who loved Liverpool football club had been supported on a tour of the stadium. A relative told us their family member had been supported to visit another relative they had not seen for several years. This demonstrated how the provider was supporting people in a personalised way, maintaining relationship and providing people with meaningful activities.
 

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.
There were systems in place which ensured referrals were made to external professionals when required. Feedback from health professionals evidenced the systems worked effectively. Staff were able to explain the process they would follow if they identified a person required support. This included reporting it to the nurse in charge. The registered manager informed us they would then have oversight of referrals. Daily staff meetings ensured information was shared.
 

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. Clocks designed to support orientation to time and date were used in some people’s bedrooms however, we identified some of these clocks required updating. There were visible menu boards on display to support people to make choices. There was limited signage to support people to orientate to their environment, which could be improved better to support people living with dementia. There was an easy read version of the service user guide.
Alternative formats could be arranged if required.
 

The provider made it easy for people to share feedback, raise concerns and contribute ideas about their care, treatment and support. Staff involved people in decisions about their care and kept them informed of any changes.
We saw evidence meetings were held with staff, relatives and people to support communication and provide opportunities to share ideas or raise concerns.
People, relatives and staff told us they felt listened to. Comments included, “They keep me informed” and “I feel able to raise anything that isn’t okay.”
 

The provider made sure everyone could access the care, support, and treatment they needed without delay. Staff responded promptly to any changes in people’s health or wellbeing, ensuring timely intervention. People were supported to attend medical appointments. Staff either accompanied them or arranged appropriate transport when required, ensuring there were no barriers to accessing health care. Staff supported people with the medicines to promote safe and effective treatment. The provider worked alongside multiple health professionals to ensure people could access support when required. There were a visiting chiropodist and hairdresser who attended the service frequently.

The provider ensured people experienced equitable outcomes by supporting access to meaningful activities and opportunities.
Feedback from relatives, people and professionals in relation to the activities provided at Cambridge Court has been extremely positive. One relative told us, “The staff take some of them including [person] to the Royal (local pub) for lunch once a month for tea and the Comrade club monthly, they have singers once a week. The kids from the nursery next door come in and they love them the little ones.” A person we spoke with told us, “I like the singer and I like to have a dance.” A visiting professionals shared with us, “In addition to the excellent running of the home, there is so much going on, activities for everyone: music, dancing, tea parties, birthday parties, animals, such a lovely safe place to spend your last years.”
 

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.
People had end of life care plans in place. The provider followed the 6 steps pathway to ensure people received consistent high standard of holistic care when they were nearing end of life. The 6 steps are about recognising when someone is nearing the end of life, understanding their wishes, planning and coordinating care, keeping them comfortable, and supporting their family.
Care plans recorded when a person had a Do Not Attempt Cardiopulmonary Resuscitation (DNACPR) in place. All care staff had a received training in end-of-life care.