Cambridge Court Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Within audits completed people’s voices were incorporated and staff were encouraged to gain feedback. We observed people being treated kindly by staff who knew them well. People and relatives, we spoke with were happy with the support they received. One relative told us, “The staff here are great! They know her and understand her.” Another relative stated, “Nurses are brilliant. They would do anything.” One person we spoke with shared, “The girls are kind and helpful.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care plans recorded people’s personal cultural, social and religious needs. People’s dietary preferences were recorded within care plans; this included their likes and dislikes. We observed some arrangements, such as colour-coded duvets and towels based on floor location. While this supported organisational processes, this did not always reflect individual choice. However, people were able to personalise their own rooms and could choose to use their own towels, which helped maintain a personalised environment.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.
The provider employed activity coordinators to ensure people were given the opportunity to engage in social activities preventing isolation and promoting independence.
People we spoke with told us they had choice, one person we spoke with said, “I do have a choice of staying up a bit later if I want to.” Staff shared with us the importance of ensuring people had a choice, one staff member said, “Residents have choice about what time they go to bed, we will always take them when they want to go. They get up whenever they want to. We always listen to residents and what they want.” Another staff member shared, “People’s choice and independence is promoted within the home.”
 

Although we observed call bells were answered promptly during the day and people received appropriate support at mealtimes, people told us their needs were not consistently met in a timely way. Some people reported significant delays during the night. One person said, “There are some staff I like but at night it’s awful, I ring my buzzer but you wait 30 mins sometimes, there aren’t enough staff.” This meant people’s immediate needs were not always responded to promptly.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.
Staff members reported feeling supported by the registered manager. One staff member described how they had been supported with flexible working arrangements to help balance childcare and home life.

Staff told us they received supervision frequently and felt listened to and able to raise concerns if needed and were confident these would be acted upon.