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Archived: MiHomecare - Southend-on-Sea

Overall: Good read more about inspection ratings

Suite 6 Royce House, 630-634 London Road, Westcliff-on-Sea, Essex, SS0 9HW 0333 121 9201

Provided and run by:
MiHomecare Limited

Important: The provider of this service changed. See new profile

All Inspections

14 September 2016

During a routine inspection

This inspection took place on the 14, 16 and 21 September 2016.

Mihomecare Southend is registered to provide personal care (domiciliary care) to people in their own homes. The service provides care to people who are funded by the local authority and who purchase their care provision privately.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Suitable arrangements were in place to ensure that people received appropriate care and support to meet their needs. Staff knew the needs of the people they supported and they were treated with respect and dignity. People’s healthcare needs were well managed and they had access to a range of healthcare professionals.

People’s needs were met by sufficient numbers of staff, calls were always on time and never missed. Suitable arrangements were in place to ensure that staff had been recruited safely and received appropriate opportunities for training and supervision.

People were safeguarded from harm and staff had received training in Mental Capacity Act (MCA) 2005. Where support with meals were required, people were supported to have sufficient amounts of food and drink to ensure that their dietary and nutritional needs were met.

Where this was part of people’s agreed care people were provided with the opportunity to participate and engage in activities of their choice which met their needs. Relatives and people who used the service knew how to make a complaint and we felt assured that all complaints would be dealt with and resolved efficiently and in a timely manner.

The service had a number of ways of gathering people’s views which included holding meetings and reviews with people, staff and relatives. The manager carried out a number of quality monitoring audits to help ensure the service was running effectively and to help them make improvements.

17 March 2015

During a routine inspection

The inspection took place on 17 March 2015. MiHomecare – Southend on Sea provides support to people living in their own homes. The service has two separate teams of co-ordinators and staff. One offers a service to people who are older and the other to people living with a learning disability. At the time of our inspection 125 people were using the service.

The service did not have an established registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the time of our inspection a new manager had recently started and they were in the process of applying for registration with us.

People felt safe. The provider had taken steps to identify the possibility of abuse happening through ensuring staff had a good understanding of the issues and had access to information and training. The service ensured that people were cared for as safely as possible through assessing risk and having plans in place for managing people’s care.

People were treated with kindness and respect by a sufficient number of staff who consistently supported them with their care. Staff had the knowledge and skills to carry out their role. Staff were properly recruited before they started work at the service to ensure their suitability for the role. They received initial and ongoing training and support to help ensure that they had the right skills to support people effectively.

People were supported with their medication in a way that met their needs. There were safe systems in place for helping people with their medicines. The manager has a good knowledge of the Mental Capacity Act (MCA) 2005 Deprivation of Liberty Safeguards (DoLS.) DoLS are a code of practice to supplement the main Mental Capacity Act 2005. These safeguards protect the rights of adults by ensuring that if there are restrictions on their freedom and liberty these are assessed by appropriately trained professionals.

Where needed people were supported with meal provision and encouraged to eat well. People’s care needs were assessed and planned for. Care plans and risk assessments were in place so that staff would have information and understand how to care for people safely and in ways that they preferred. People’s healthcare needs were monitored and assistance was sought from other professionals so that they were supported to maintain their health and wellbeing. People were supported to participate in activities to suit their individual needs and interests.

Systems were in place to assess and monitor the quality of the service. People’s views were sought and audits were carried out to identify any improvements needed.

9 May 2013

During a routine inspection

People we spoke with told us that they were happy with the level of care and support that they received at Enara Southend. They told us that where they had cause to raise concerns or complaints that these were dealt with to their satisfaction.

We saw that so far as possible people who were using the service were involved in making decisions about the care and support they received. Each person's care and support package was planned and reviewed so as to ensure that any changes in the person's needs or wishes were accounted for.

There were detailed plans in place for the support and care that people were to receive. Staff received training and supervisions to help enable them to provide safe and effective care. The provider should consider developing the staff training package to ensure that staff are trained to support people who have specific conditions such as epilepsy and people who have a learning disability.

The service had suitable policies and procedures for recognising and reporting any signs or risks of abuse. Staff were trained and those we spoke with were aware of their responsibilities to keep people safe and to report any concerns to the appropriate agencies such as the local safeguarding team and the police.

There were appropriate procedures in place for recruiting workers so that people were supported and cared for by knowledgeable and skilled staff.

17 December 2012

During a routine inspection

People we spoke with told us that they were very happy with the care and support they received from Enara Southend. People said that care staff were, ''very good,'' ''polite'' and that they supported them with their needs according to their wishes. People told us that they were involved in how their care was planned and delivered.

We saw that each person's care was planned and delivered in a way that met their needs and took into account their views and experiences. Risks to the health, safety and welfare of people were assessed and managed to help minimise these.

Staff were supported, trained and supervised to help ensure that people who were using the service received safe and proper care and support. People who were using the service told us that they felt safe and that they had no concerns.

Enara Southend had systems in place to regularly monitor and improve the safety and quality of the services it provided.