Background to this inspection
Updated
9 November 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 14, 16 and 21 September 2016 was unannounced and carried out by one inspector.
We looked at notifications received by the Care Quality Commission (CQC). A notification is information about important events which the service is required to send us by law. We also looked at safeguarding concerns reported to CQC. This is where one or more person’s health, wellbeing or human rights may not have been properly protected and they may have suffered harm, abuse or neglect.
We spoke with three people who used the service, two of their relatives, six staff, the registered manager and field care supervisor. We reviewed four people’s care files and this included staff recruitment and supervision records. We also looked at the services medication arrangements, complaints management, quality monitoring processes, audit information and policies held at the service. We also reviewed the staff support records for three members of staff.
Updated
9 November 2016
This inspection took place on the 14, 16 and 21 September 2016.
Mihomecare Southend is registered to provide personal care (domiciliary care) to people in their own homes. The service provides care to people who are funded by the local authority and who purchase their care provision privately.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Suitable arrangements were in place to ensure that people received appropriate care and support to meet their needs. Staff knew the needs of the people they supported and they were treated with respect and dignity. People’s healthcare needs were well managed and they had access to a range of healthcare professionals.
People’s needs were met by sufficient numbers of staff, calls were always on time and never missed. Suitable arrangements were in place to ensure that staff had been recruited safely and received appropriate opportunities for training and supervision.
People were safeguarded from harm and staff had received training in Mental Capacity Act (MCA) 2005. Where support with meals were required, people were supported to have sufficient amounts of food and drink to ensure that their dietary and nutritional needs were met.
Where this was part of people’s agreed care people were provided with the opportunity to participate and engage in activities of their choice which met their needs. Relatives and people who used the service knew how to make a complaint and we felt assured that all complaints would be dealt with and resolved efficiently and in a timely manner.
The service had a number of ways of gathering people’s views which included holding meetings and reviews with people, staff and relatives. The manager carried out a number of quality monitoring audits to help ensure the service was running effectively and to help them make improvements.