Anahita Recovery Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last inspection we rated this key question Good. At this inspection the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s care plans were person centred and included their views and wishes. People told us they were involved in planning for their own care. They had keyworkers that supported them with their care needs. A key worker is a designated member of staff that supports people to coordinate their care. One person told us, “My key worker is very friendly. We meet fortnightly to discuss my mental and physical health and general wellbeing, and they support me where needed.” Another person told us they had regular 1-2-1 sessions with their key worker to discuss issues such as benefits and activities they would like to get involved in.

A staff member told us, “Most people like to go through their care plans at key worker sessions, talking about their goals and progress, and things they want to change. I think we build trust and relationships over time, some of the goals people have are long term, slowly achieved.”

Staff worked effectively with health and social care professionals to ensure people received joined up care provision and continuity. Health and social care professionals told us they visited the service on a regular basis to discuss and respond to people’s care and support needs.

The provider shared information with people about the service. We saw posters located in communal areas with information about activities, menus and how to make complaints. The deputy manager told us people using the service could understand the information that was provided to them; however, if needed information could be provided in different formats to meet people's needs for example, different written languages or in large print.

The provider made it easy for people to share feedback and ideas. People told us there were monthly residents’ community meetings where they decided on activities and places to go on trips and any issues within the community. We saw the minutes from a recent meeting. One person had commented they felt respected, and everyone was getting well with each other. People had also mentioned they enjoyed activities such bowling, yoga, attending an allotment and the Friday café visits.

We saw an analysis and action plan following a service user survey carried out in July 2025. The registered manager recorded the survey presented a reassuringly positive response; however, the results did not help in terms of identifying areas for improvement. The only action from the survey was that an independent person should interview a sample of people asking similar questions.

There was a complaints policy and procure in place and people and told us they were aware of this. A person using the service told us, “There is nothing wrong here. I can go to the manager if I have a problem.”

The provider made sure that people could access the care, support and treatment they needed when they needed it. People told us they had access to health care professionals when they needed them. One person told us they received regular support from the community mental health team. They also received support from the multi-disciplinary team for a physical health condition. Two people told us care coordinators visited them every 2 weeks to support them with their care needs.

People’s diverse needs and wishes were assessed, documented and respected. The provider had an equality and diversity policy and procedure in place and staff had received training to understand this.

The service had effective systems for reporting and learning from incidents. The registered manger shared learning from incidents, accidents, complaints and safeguarding concerns with staff at team meetings. We saw reflective practice meetings were held with staff to improve their practice. A staff member told us, “Reflective practice sessions are good, there’s usually one topic per session. All the staff can join in person or online, we discuss areas around the topic and reflect and learn.”