Anahita Recovery Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question Good. At this inspection the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness and respect by staff. We observed kind and caring interactions between staff and people using the service. People told us they staff were kind and demonstrated compassion. One person said, “The staff are amazing, and they do their best to keep us happy.”A relative commented they were always made to feel welcome when they visited their loved one.

A health care professional from a GP surgery told us, “I have always found the staff to be kind and very proactive in their resident's care and health needs and are always keen to always provide best care and support. I have observed first hand the care, patience, respect, support, understanding and kindness shown to the residents by staff.”

The provider treated people as individuals and made sure people’s care, support and treatment met their needs and preferences. We saw positive interactions between staff and people using the service. We observed a person playing a game of pool with a staff member, and staff sitting and chatting with people throughout our visits to the service.

Staff told us they had received training on equality and diversity, and they treated people with respect. One staff member told us, “Diversity within the service is promoted. For example, food is important, we share cultural backgrounds and cultural diversity through food, it opens conversations and memories for all of us. When we celebrate residents’ birthdays this often brings out conversations about their background and culture and we can focus on what is important to them.”

The provider promoted people’s independence. People told us about the activities that were available to them at the service. This included yoga, a weekly trip to a local cafe, disco and trips to museums. There was a weekly cooking group where they were supported to cook simple meals. We observed a person cook their own food at lunch time. People told us they were looking forward to a barbecue at the end of the week and planned to a trip to the seaside. The registered manager told us a person using the service had been employed to work within the service and another person worked at another of the providers care homes. Some people attended a local college, and some people were escorted by staff to a weekly professional disco organised by a local charity.

Staff promoted people's independence by encouraging them to manage their own care whenever they could. Most people managed their own personal care however when required, they prompted people to maintain good hygiene. A staff member told us, “I think the approach of the home is very positive, we promote people’s skills rather than doing things for them.”

Staff responded to people’s immediate needs. Some people attended external ‘Self Help’ groups. Thesegroups enabled people to take better control of their circumstances or conditions, gain strength and support from others. The registered manager told us there was an in-house substance misuse support group where people could talk about and share their experiences, this was well attended by the people using the service. A health care professional told us, “The staff at Anahita really cared about my client. It was evident from the interactions they had with my client that they were very fond of them.My client was very fond of the staff; they trust the staff and knew the staff had their best interests at heart.I believe Anahita has been instrumental in improving the care of my client.”

People told us the registered manager was very accessible, and staff were responsive to their needs. We observed staff were on hand when people asked for support with their needs, for example we saw staff supporting people with their daily finances and dietary needs on request. We also saw in house activities taking place such as a yoga session, a quiz and people playing dominoes.

Staff told us they felt well supported and listened to. A staff member told us, “I feel very supported and encouraged to develop by the managers, I think it is a strength of this place and it’s what keeps staff happy and motivated, we’re treated well. We are valued for the work we do with people.” Another staff member told they appreciated the management team were helping them with their professional development.