Anahita Recovery Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question Good. At this inspection the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider assessed people’s needs and choices. They met with people and their relatives and obtained feedback from other professionals to make sure they had a good understanding of each person’s needs. People told us they were involved in developing their care plans with their keyworkers. A relative said they were involved in their loved one’s initial assessment and observed that staff were, “Assertive but diplomatic.”

People’s care records included referral information from local authorities, mental health teams and the providers initial assessments of their care and support needs. The initial assessments were in some cases created years ago and presented in various formats and were sometimes difficult to locate. Following a recent incident at the service the registered manager showed us the services initial assessment procedure had been reviewed and updated. They told us the reason for the review was to a establish a more robust procedure for admitting people to the service. We saw referral and assessment information under the new format had been used for more recent admissions to the service. These assessments had used to create care plans and risk assessments which outlined people’s care and support needs.

The provider worked in partnership with GP's and other health and social care professionals to plan and deliver care for people in an effective manner. Staff monitored people’s conditions and acted if people became unwell. We saw records of appointments and advice from health care professionals for supporting people with their care.

A health care professional from a GP surgery told us, “I feel we have developed an excellent working relationship with the service which greatly benefits the residents. People living at the service have very different medical and mental health needs and I believe the staff and management truly try to do their best to meet people’s sometimes very complex needs.”

Staff worked effectively with health and social care professionals to ensure people received appropriate support when meeting their physical and mental health needs. These included GP’s, dentists, opticians, diabetic nurses, and mental health teams. A visiting health care professional told us they did not have any concerns about care people were receiving. Any advice they provided to the service in relation to people’s care was followed by staff. They said people were well cared for, well looked after and staff were doing a good job. Another visiting health care professional told us the provider was receptive and responsive to any recommendations they made. They said staff were good at supporting people with their needs. A third visiting health care professional told us 1 of their clients raved about the place and said they loved living there.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. People told us they had regular visits from health care professionals to support them with their medical, mental and physical health conditions. One person told us they were being supported ‘brilliantly’ by staff.

People’s nutritional and dietary needs were met. A staff member told us mealtimes were breakfast, lunch and dinner. People told us their choices, likes and dietary requirements were respected, and they were encouraged to eat healthy foods. They made their own breakfast, and staff cooked lunch and an evening meal. We saw menus were being used that offered 2 options for meals however, people told us if they wanted something different this would be provided. They said the meals provided by staff tasted good and there was a weekly cooking group where they were supported by staff to cook for themselves. One person told us, “The food is quite good here.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider respected people’s right around consent when delivering person-centred care and treatment. Staff had been trained in the Mental Capacity Act (MCA) and understood their responsibilities in enabling people to make their own decisions and respecting their choices.

Where people lacked the mental capacity to make decisions, the provider made sure any decisions made, were in the person’s best interests. Staff promoted people's rights and worked within the principles of the MCA. The MCA provides a legal framework for making decisions on behalf of people who may lack the mental capacity to do so for themselves. The Act requires that, as far as possible, people make their own decisions and are helped to do so when needed. The provider had requested legal authorisations where restrictions were in place. Decisions around these were made in people’s best interests and for their safety.