The Care Quality Commission
  • Doctor
  • GP practice

Archived: The Surgery Lamberhurst

Overall: Good read more about inspection ratings

The Surgery, The Down, Lamberhurst, Tunbridge Wells, Kent, TN3 8EX (01892) 890800

Provided and run by:
Dr Innes Cameron

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See old profile

All Inspections

26 February 2020

During an annual regulatory review

We reviewed the information available to us about The Surgery Lamberhurst on 26 February 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

2 October 2018

During a routine inspection

This practice is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at The Surgery Lamberhurst on 2 October 2018, under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Continue with their plan to obtain disclosure and barring checks for all non clinical staff.
  • Continue to monitor and ensure the safety of the transportation of liquid nitrogen in line with manufacturers guidelines.
  • Continue to improve the number of patients identified as carers, to ensure they receive appropriate support.
  • Continue with their plan to establish a new patient participation group.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.