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Inspection Summary


Overall summary & rating

Good

Updated 13 January 2021

Phoenix House is a residential care home providing personal care and accommodation to people with learning disabilities or autism. The service can support up to nine people. At the time of inspection, nine people were being supported by the service.

We found the following examples of good practice.

A visitors protocol was in place and everyone was temperature tested, completed hand disinfection prior to entering the home and completed a declaration of health.

People who came into communal areas were monitored by staff and all communal areas cleaned thoroughly after use. Staff actively encouraged people to be occupied in their own rooms throughout the day whilst isolating.

The registered manager was pro-active in following recommendations from the local authority. Infection control champions supported the registered manager to ensure infection control practices met required standards.

The service used people's individual communication methods in its approach to supporting people with learning disabilities to understand why the pandemic meant changes to their day to day lives.

The registered manager told us that the staff team has been consistent and they are proud of their efforts to keep people safe.

Inspection areas

Safe

Good

Updated 13 January 2021

Further information is in the detailed findings below.

Effective

Good

Updated 13 January 2021

Caring

Good

Updated 13 January 2021

Responsive

Good

Updated 13 January 2021

Well-led

Good

Updated 13 January 2021