West Ridings Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last inspection, we rated this key question good. At this assessment the rating has remained the same.

We did not look at all the quality statements for this key question during this assessment. The score below is also based on the previous rating for this key question.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider did not always promote people’s independence, so people did not always know their rights and have choice and control over their own care, treatment and wellbeing.

During our assessment, we observed positive interactions between people and staff. For example, we observed a staff member initiating an interaction when they saw the person was showing signs of distress. However, we also saw instances when staff did not take the initiative to promote people's independence or meet their needs in a responsive way. For example, a person who lived with dementia and required support with their sensory needs, was observed sleeping in the corridor where they could be accidentally hit by the food trolley. Staff only took action after we raised our concerns. We observed mealtimes and we saw staff not supporting people who lived with dementia and who required support to eat their meal.

There was a lack of evidence of care plans detailing people and relatives being involved in reviewing people’s care.

People and relatives told us staff were kind.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.