Updated 14 January 2026
The inspection took place on 21 and 26 January 2026. The inspection was undertaken following the transfer of the service to a new provider, and it had not yet been inspected.
The service had well‑embedded systems that kept people safe, with effective safeguarding processes, proactive risk management and a clean, well‑maintained environment. Staff were well trained and supported in their roles, and medicines were managed safely. There was a positive safety culture.
Care was person‑centred, guided by thorough assessments and regular reviews. Staff worked closely with people, relatives and external professionals to ensure support reflected people’s needs and followed best practice. Health needs were monitored closely, and people’s rights were upheld through consistent application of the Mental Capacity Act and clear consent processes.
People experienced compassionate, respectful care from staff who knew them well and promoted dignity, independence and choice. Interactions were warm and attentive, and staff responded promptly to people’s needs. A strong sense of teamwork and staff wellbeing contributed to high‑quality, person‑centred support. Care was responsive, with personalised activities available for everyone across the home. People felt listened to and involved in decisions, and the service ensured sensitive planning for future and end‑of‑life needs.
The service was well led by an inclusive, visible and supportive leadership team who promoted a positive culture based on transparency, equality and person‑centred values. Good governance systems ensured effective oversight of quality and safety, with regular audits and clear accountability driving continuous improvement. Staff felt confident to speak up, diversity was valued, and partnerships with professionals and the community strengthened the quality and consistency of care.