We carried out a review of the data available to us about Milestone Support Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Milestone Support Services, you can give feedback on this service.
This service provides care and support to one person living in a ‘supported living’ setting, so that they can live as independently as possible. The person’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
The person using the service had high support and care needs, requiring staff to be present throughout the day at night.
People's experience of using this service:
We received positive feedback about the care the person received. The service met the characteristics of Good in all areas.
The person received safe care. There were policies and procedures in place to help protect the person against abuse, harm or risks associated with their health or wellbeing.
Staff received appropriate training and ongoing support in their role.
The person told us that staff were kind and promoted their choice and independence.
The person was involved in developing their care plans and received care in line with their needs.
There were effective management systems in place to monitor the quality and safety of the service.
Rating at last inspection:
This was our first inspection of the service since it registered in October 2017.
Why we inspected:
This was a planned, comprehensive inspection of the service.
Follow up
We did not identify any concerns at this inspection. We will therefore re-inspect this service within the published timeframe for services rated Good. We will continue to monitor the service through the information we receive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk