Updated 6 June 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection team consisted of one inspector.
Service and service type:
This service provides care and support to one person living in a ‘supported living’ setting, so that they can live as independently as possible. The person’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at the person’s personal care and support.
The person using the service had high support and care needs, requiring staff to be present throughout the day at night.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service two days’ notice of the inspection visit because it is small, and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
Inspection site visit activity was completed on 1 May 2019. We visited the office location to see the registered manager and to review care records and policies and procedures.
What we did:
Before the inspection the provider sent us a Provider Information Return. Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
We reviewed information we held about the service, for example, statutory notifications. A notification is information about important events which the provider is required to tell us about by law.
During the inspection site visit we spoke with the registered manager. We also reviewed one person’s care plan, two staff recruitment files, staff supervision records, audits and the provider’s business continuity plan.
We visited one person at their home to gain their feedback about the care provided. We spoke with two relatives.
We also spoke with one member of staff.