Gims Care Solution Limited

Updated 25 June 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. The service also provides care and support to people living in ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. Due to the pandemic, we gave a short period notice of the inspection to enable us to collate as much information as possible virtually to minimise the time spent by the inspection team visiting the provider’s office.

Inspection activity started on 7 June 2021 and ended on 8 June 2021. We visited the office location on 7 June 2021.

What we did before the inspection

We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with one person who used the service and four relatives about their experience of the care provided. We spoke with four members of staff including the registered manager, operations manager, team leader and a care worker.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We reviewed feedback about the service from four healthcare professionals and the local authority.

Updated 25 June 2021

About the service

Gims Care Solution Limited is a domiciliary care agency, providing a personal care support service to people who may have a mental health condition, learning disabilities, autistic spectrum disorder, dementia, physical disability, sensory impairment, older people, younger adults and children in their own homes and in supported living. Not everyone using Gims Care Solution Limited received regulated activity. CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living. At the time of the inspection, the service was providing personal care support to six adults and two children.

People’s experience of using this service and what we found

We received positive feedback from people and relatives and commissioners of the service. One person told us, “No issues or problems since we started, I cannot fault them as a service.”

Safe recruitment processes were in place to ensure staff were suitable for their roles. Staff received induction, training and supervision to carry out their role effectively and safely. Staff had received safeguarding training and knew how to act on any concerns. Risks to people’s safety and wellbeing were assessed and monitored. Medicine practices showed people received their medicines as prescribed. Staff carried out infection prevention and control measures to minimise the risk of the spread of infection.

The registered manager and provider had good oversight of the service. Quality assurance systems had been developed to monitor the service. Feedback from people, relatives and commissioners demonstrated they were happy with all aspects of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for the service at the previous premises was Good (published on 26 February 2019). You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Gims Care Solution Limited on our website at www.cqc.org.uk.

Why we inspected

This inspection was carried out to check the safety and quality of the care people received.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.