We carried out a review of the data available to us about Omega Healthcare Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Omega Healthcare Services Limited, you can give feedback on this service.
Omega Care is a domiciliary service that was providing personal care to 41 people living in their own homes at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported safely and from staff they knew and trusted. Staff knew how to recognise potential abuse and who they should report any concerns to.
Staff understood the risks to people’s health and how best to support people. Staff were trained to meet people’s needs and acted promptly to refer people to healthcare professionals when required.
Staff recruitment processes included a check of their background to review staff suitability to work at the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.
People enjoyed positive relationships with the staff team and were treated with kindness and respect. People’s independence was maintained by staff who encouraging.
People’s needs and routines were known and supported by staff who ensured these were met and respected. People knew how to complain if needed and were confident any comments or concerns would be listened to and acted on.
People and staff were happy with the way the service was led and managed and the provider worked well with external professionals to ensure people’s needs were met.
Service management and leadership was consistent and areas for improvements were identified. The registered manager gathered people’s views and experiences and made any necessary improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14/12/2017 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.