Background to this inspection
Updated
11 July 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was completed by one inspector
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
Prior to the inspection, we reviewed information we had received about the service. This included details about incidents the provider must notify us about, such as alleged abuse and serious injuries. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.
During the inspection, we spoke with four people and two relatives to ask about their experience of the care provided. We spoke with three members of care staff, one care coordinator, and the registered manager.
We reviewed a range of records. These included three people's care records, their medication records and three care staff recruitment files. Records were reviewed in relation to training and supervision of staff, the management of the service and a variety of policies and procedures developed and implemented by the provider.
Updated
11 July 2019
About the service
Omega Care is a domiciliary service that was providing personal care to 41 people living in their own homes at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported safely and from staff they knew and trusted. Staff knew how to recognise potential abuse and who they should report any concerns to.
Staff understood the risks to people’s health and how best to support people. Staff were trained to meet people’s needs and acted promptly to refer people to healthcare professionals when required.
Staff recruitment processes included a check of their background to review staff suitability to work at the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.
People enjoyed positive relationships with the staff team and were treated with kindness and respect. People’s independence was maintained by staff who encouraging.
People’s needs and routines were known and supported by staff who ensured these were met and respected. People knew how to complain if needed and were confident any comments or concerns would be listened to and acted on.
People and staff were happy with the way the service was led and managed and the provider worked well with external professionals to ensure people’s needs were met.
Service management and leadership was consistent and areas for improvements were identified. The registered manager gathered people’s views and experiences and made any necessary improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14/12/2017 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.