Reliant Care Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

We assessed a limited number of quality statements in this key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good.

Though the assessment of these areas indicated areas of good practice since the last inspection, our rating for the key question remains good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People’s human rights and diverse needs were respected and they were treated with compassion by staff. People’s diverse needs and wishes were assessed, documented and respected. There was an equality and diversity policy and procedure in place and staff had received training to understand this.

Staff were aware of the importance of equality and diversity and said they promoted this in their work. A member of staff said, “Equality and diversity is always taken into account when we support people. We respect people’s individual needs.”

Care plans contained information about people’s spiritual and cultural needs when this was appropriate. This helped staff understand people’s specific cultural heritage and spiritual needs and wishes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.