Reliant Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

We assessed a limited number of quality statements in this key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good.

Though the assessment of these areas indicated areas of good practice since the last inspection, our rating for the key question remains good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s needs, risks and choices were assessed and planned for. Assessments were used to help create care plans which outlined people’s care and support needs, preferences and wishes and the support required by staff. Care plans were reviewed to reflect any changes in people’s needs, wishes and health conditions.

Regular key worker reviews and assessments were carried to monitor people’s independence skills in order to measure progress and help encourage future development.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. An appropriate Mental Capacity Act (MCA) policy was in place. Staff had completed MCA training. Staff were aware of the importance of giving people time to make their own decisions where possible. A member of staff told us, “When caring for someone, we always take the time to explain things and speak to them and find out what they need.”

Assessments had been carried out when people lacked the mental capacity to make certain decisions. People’s representatives were involved to help make decisions in their best interests when needed.

Management were aware of the importance of making decisions in people’s best interests and not imposing unnecessary restrictions on people.