St Martins Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Staff were attentive and responsive to people's individual needs and adapted their communication styles to suit each person's preferred way of communicating. People told us staff knew them well and understood what was important to them. One person said, “The staff are very kind to me and know my likes and dislikes very much.”

People's bedrooms reflected their personalities, with personal possessions, photographs, and meaningful items displayed throughout. Staff supported people to maintain interests and take part in activities important to them. One relative told us, “[Relative] is taken out quite a lot and loves being in the garden and staff will always bring [relative] out there.” Care plans were detailed and person-centred, containing information about people's preferences, life histories, interests, and the support they wanted from staff.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.