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Adejom Staffing Care

Overall: Good read more about inspection ratings

Suite F12, St. Georges Business Park,, Castle Road, Sittingbourne, ME10 3TB 07908 425979

Provided and run by:
ADEJOM LTD

Latest inspection summary

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Background to this inspection

Updated 1 July 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector and 1 Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 15 June 2023 and ended on 22 June 2023. We visited the location’s office on 15 June 2023.

What we did before the inspection

We reviewed information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We also looked at information we held about the agency, such as notifications. Notifications are changes, events or incidents which the provider is required to tell us about by law. We used all this information to plan our inspection.

During the inspection

We spoke with 3 people who used the service and 7 relatives. We also spoke with 4 care workers, 2 office staff and the registered manager who was also the provider.

We reviewed a range of records. This included 5 people's care records, risk assessments, daily records, medicine and health records. We also looked at 12 staff files including their recruitment, supervision and training records. We reviewed records relating to the management of the service, quality assurance records and a variety of policies and procedures implemented by the provider. We also looked at other records the provider kept, such as staff meetings minutes and comments people and relatives wrote to share their views about the service.

Overall inspection

Good

Updated 1 July 2023

About the service

Adejom Staffing Care is a domiciliary care agency providing personal care and support for people in their own homes. The agency provides care and support for people in the Sittingbourne area of Kent. At the time of our inspection, 29 people were receiving personal care from the agency.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating.

People’s experience of using this service and what we found

We received positive feedback from people who used the service and relatives. A person said, “They are very much on time. They don’t run late.” A relative said, “I am happy with the service.”

The provider had suitable processes in place to safeguard people from different forms of abuse. Staff had been trained in safeguarding people. They were confident that they could raise any matters of concern with the registered manager, or the local authority safeguarding team.

Care plans contained risk assessments, which were appropriately linked to people’s support needs. Processes were in place to identify and reduce any environmental risks to people and care workers.

Staff had received infection control training, staff told us they had a good supply of personal protection equipment and showed they knew how important it is to protect people from cross infection.

People’s needs were assessed prior to receiving a service including the protected characteristics under the Equalities Act.

There were enough staff deployed to meet people’s needs. The provider operated a safe and robust recruitment and selection procedure to make sure staff were suitable and safe to work with people. Staff were skilled in carrying out their role. Trained staff were employed to meet people’s needs. Staff said they were supported by the registered manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were encouraged to make their own choices about everyday matters. People’s decisions and choices were respected.

People were encouraged to raise concerns or make suggestions to improve the service. A person said, “I never have any complaints.”

Staff felt there was an open culture where they were kept informed about any changes to their role. Staff told us the registered manager was approachable and listened to their ideas and suggestions.

The service had effective systems in place to assess, monitor and improve the quality and safety of the services provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 08 February 2019).

Why we inspected

The inspection was prompted in part due to concerns received about safeguarding and staffing. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe section of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Adejom Staffing Care on our website at www.cqc.org.uk.

We will continue to monitor information we receive about the service, which will help inform when we next inspect.