15 June 2023
During a routine inspection
Adejom Staffing Care is a domiciliary care agency providing personal care and support for people in their own homes. The agency provides care and support for people in the Sittingbourne area of Kent. At the time of our inspection, 29 people were receiving personal care from the agency.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating.
People’s experience of using this service and what we found
We received positive feedback from people who used the service and relatives. A person said, “They are very much on time. They don’t run late.” A relative said, “I am happy with the service.”
The provider had suitable processes in place to safeguard people from different forms of abuse. Staff had been trained in safeguarding people. They were confident that they could raise any matters of concern with the registered manager, or the local authority safeguarding team.
Care plans contained risk assessments, which were appropriately linked to people’s support needs. Processes were in place to identify and reduce any environmental risks to people and care workers.
Staff had received infection control training, staff told us they had a good supply of personal protection equipment and showed they knew how important it is to protect people from cross infection.
People’s needs were assessed prior to receiving a service including the protected characteristics under the Equalities Act.
There were enough staff deployed to meet people’s needs. The provider operated a safe and robust recruitment and selection procedure to make sure staff were suitable and safe to work with people. Staff were skilled in carrying out their role. Trained staff were employed to meet people’s needs. Staff said they were supported by the registered manager.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were encouraged to make their own choices about everyday matters. People’s decisions and choices were respected.
People were encouraged to raise concerns or make suggestions to improve the service. A person said, “I never have any complaints.”
Staff felt there was an open culture where they were kept informed about any changes to their role. Staff told us the registered manager was approachable and listened to their ideas and suggestions.
The service had effective systems in place to assess, monitor and improve the quality and safety of the services provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 08 February 2019).
Why we inspected
The inspection was prompted in part due to concerns received about safeguarding and staffing. A decision was made for us to inspect and examine those risks.
We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe section of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Adejom Staffing Care on our website at www.cqc.org.uk.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.