The Care Quality Commission
  • Dentist
  • Dentist

Northgate Dental Care Ltd

1 Woolborough Road, Crawley, West Sussex, RH10 8EZ

Provided and run by:
Northgate Dental Care Limited

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 12 February 2026.

We found the practice had met all regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Northgate Dental Care is part of Colosseum, a dental group provider. The practice is in Crawley and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including parking for disabled people, onsite.

The practice had 3 treatment rooms. At the time of our inspection, there was a total of 14 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 2 dental nurses, the dental hygienist, 1 receptionist and the practice manager. The team were also supported by a compliance manager for the group.

30 July 2014

During an inspection looking at part of the service

This was a follow up inspection to check the provider had taken the required actions to meet essential standards following our previous inspection in September 2013.

At our inspection on 13 September 2013 we found the provider did not have suitable arrangements in place to ensure effective supervision of staff.

During this inspection we spoke with five staff members including a receptionist, dental nurses, the registered manager and a compliance manager.

We found the provider had taken steps to ensure that staff underwent effective supervision. Staff we spoke with told us they felt well supported in their role. Effective arrangements were in place to ensure staff completed training appropriate to their role and to facilitate continuing professional development (CPD). We found robust procedures were in place to ensure regular clinical audits were undertaken. Dentists were provided with written and verbal feedback to enable them to improve their clinical skills. The frequency of audit was adjusted for individual dentists in response to previous audit findings.

13 September 2013

During a routine inspection

During our inspection we spoke with three members of staff, looked at care records for five patients and spoke with four patients and observed one consultation.

We saw that patient's views were taken into account in the way the service was provided and delivered. For example one patient told us that the dentist 'Always explains what they are doing.' They also said they had been at the practice for years and they were 'Well satisfied with the service.'

We looked at five care records and saw that the records included details of each patient's medical history. These were updated regularly and signed by the patients. Staff told us that the dentists would always verbally check the medical history at each treatment visit.

We saw that the premises were visibly clean and tidy. Staff we spoke with spoke knowledgeably about decontamination and sterilisation processes they used. One patient we spoke with said 'The practice was always clean.'

We saw documentation which confirmed that all relevant staff employed by the service held current registrations with the General Dental Council (GDC). We also saw documents which confirmed that the service held checks with the Disclosure and Barring Service (DBS) for all staff. This meant that the service had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We identified shortfalls in the way staff had been supported. The provider did not have suitable arrangements in place to ensure all staff received effective supervisions.