Northgate Dental Care Ltd

Updated 29 January 2026

We carried out this announced on-site inspection on 12 February 2026.

We found the practice had met all regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Northgate Dental Care is part of Colosseum, a dental group provider. The practice is in Crawley and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including parking for disabled people, onsite.

The practice had 3 treatment rooms. At the time of our inspection, there was a total of 14 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 2 dental nurses, the dental hygienist, 1 receptionist and the practice manager. The team were also supported by a compliance manager for the group.

Updated 29 January 2026

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 23 patients and saw further feedback the practice received through patient satisfaction surveys and online reviews. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included “clearly explained options for treatment”, “all staff really good” and “professional, friendly”.

Findings from patient feedback questionnaires demonstrated that people were positive about the standards of cleanliness. Patients responded positively that they were able to book appointments within an acceptable timescale for their needs, they were given clear information to help them make an informed choice about their treatment and any associated costs.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.