The Base Business Park

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s needs were comprehensively assessed and the information was transferred and recorded into their care plan. The assessment took into account people’s health needs, communication needs, strengths and desired outcomes.

Where people had chosen and consented, their loved ones and external healthcare professionals had been involved in the assessment of their needs. A review of a person’s activity planner showed the activities which the person had been supported to attend such as, accessing the community and swimming.

People told us and relatives confirmed that staff knew what they were doing and understood people’s health needs. A relative said, “Very satisfied with the service they provide. They go out of their way to help guide and to look after my [loved one].”

Where it was part of their assessment of needs, people were supported to plan, prepare and cook their meals. Care plans contained detailed guidance to inform staff how to support people to manage their nutrition and hydration needs. Staff supported people to make healthy choices when planning their meals based on a specific goal the person had chosen to achieve.

People told us staff worked alongside external healthcare professionals involved in their lives. There was effective communication and inter agency working when people’s care plans were developed with them and the relevant professionals. People told us and relatives confirmed they had control and were kept informed regarding any changes to their health or medication.

People’s initial assessment and subsequent care plan contained enough information that this would only be needed to be shared once, if this was required. Information was updated and shared following any appointments and any changes that were made to a person’s care plan.

People were encouraged and supported to take control over their health and well-being. For example, supporting people to be as independent as possible in relation to their personal care needs and meditation administration.

People’s care plans contained detailed information regarding support they required and the contact details for healthcare professionals involved in their lives. People told us they felt the staff were well trained and knew how to meet their healthcare needs. Staff knew how to contact relevant healthcare professionals when required.

People were supported to achieve outcomes they had chosen such as, increasing their independence or living a healthier lifestyle. These were detailed within the person’s care plan and included steps staff followed to enable the person to plan and achieve short, medium and long-term goals. People were supported to improve their quality of life by accessing activities within their community such as, swimming, accessing the local library and shopping in their local area.

People confirmed that staff asked for their consent prior to any care or support task and also knocked on their door and waited for an answer before entering. Staff had been trained and understood the importance of seeking people’s consent and ensuring people’s views were respected and upheld.

The registered manager understood that people’s mental capacity needed to be assessed in line with Mental Capacity Act 2005 (MCA). Staff understood people were deemed to have capacity unless assessed otherwise. People the staff were supporting were able to give their consent.