- Homecare service
The Base Business Park
Assessment report published 1 September 2025
Contents
Ratings
Our view of the service
Date of assessment: 9 June to 9 July 2025. The service is a domiciliary care agency providing personal care to people with a learning disability and autistic people within their own homes. Not everyone who used the service consistently received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating.
People consistently told us they felt safe and well supported by a stable and familiar staff team. Staff demonstrated a clear understanding of people’s needs and preferences, and care was delivered in a way that promoted independence, dignity and choice. People were involved in planning their care and support, and staff worked collaboratively with external professionals to ensure good outcomes.
The registered manager fostered a positive culture of learning and openness, and systems were in place to monitor quality and drive improvement. People, staff and others were given regular opportunities to provide feedback and make suggestions for changes which were acted on. The service was found to be meeting the underpinning principles of Right support, right care, right culture.
People's experience of this service
People told us they felt safe and secure in their own home with staff who they felt were well-trained and able to meet their individual needs. People told us they were actively involved in the development and review of their care plan and risk assessments. People told us staff encouraged them to maintain their independence as much as possible, encouraging them to complete tasks on their own, where possible. People emphasised the caring nature of staff who protected their privacy and dignity. People told us they were supported to maintain relationships with people that mattered to them. People were supported to participate in activities they enjoyed. People felt their activities contributed to their wellbeing but also reflected the commitment to supporting a fulfilling lifestyle.
Relatives also provided positive feedback. One family member expressed deep satisfaction with the service, stating that staff went out of their way to support their relative and that they had recommended the service to others. Another relative shared that their relative was very happy in their supported living placement. They described the support team as friendly and helpful, noting their relative had a strong rapport with staff and referred to them by their first names. The family felt well-informed about health concerns and was regularly invited to reviews, maintaining a good professional relationship with the team.