The Base Business Park

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they felt staff were caring, compassionate and kind. One person said they found, “Staff to be caring, understanding and very competent in their role.” A relative commented that they found staff to be very friendly and helpful towards their loved one.

Staff had been trained and knew how to protect people’s privacy and dignity whilst promoting their rights. A staff member told us they prioritised the comfort and dignity of each person they supported.

Staff knew people well, including their needs, personal histories, desired outcomes and families. The management team used spot check visits to observe staff interactions with people. The registered manager told us they often spoke with people and their relatives to gain feedback about staff interactions and this feedback was always positive.

People told us they were treated as individuals and supported to attend activities they enjoyed both within their own home and in their community.

People’s care records were individualised and included information about their personal histories, health and communication needs, religious and cultural beliefs and people’s protected characteristics. Staff understood how to meet people’s needs and supported people to maintain relationships with people that mattered to them, as well as continuing to practice their followed faith.

People told us they felt supported to develop and maintain their independence. Staff worked alongside people and supported them with tasks ensuring the person maintained control of their life. People’s skills with tasks such as personal care, cooking and cleaning were developed to ensure they remained as independent as possible.

Staff said they encouraged people to participate in daily living activities as well as making their own choices, such as how they wanted to spend their time, choosing what they wanted to wear and what they wanted to eat.

People did not need to wait for support as staff were always available within their home. The registered manager told us systems were in place in the event of an emergency with an on-call system linked to a member of the management team. One person told us staff were always available to offer assistance when needed.

Staff were aware of the action to take when people were displaying anxious behaviour or showing signs of distress. This had been recorded within the person’s care plan and risk assessment.

Staff told us they felt valued in their role and that their well-being was promoted by the management team. The registered manager told us they promoted an open-door policy where people, staff, relatives and others could speak to them at any point.

Staff were given opportunities to provide feedback about their role through team meetings, handover meetings, supervision meetings and spot checks with a member of the management team. The registered manager told us they supported staff well-being and ensured staff were given regular opportunities to speak with them, which promoted a culture of active listening.