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Dorset Supported Living Good

Reports


Inspection carried out on 13 October 2018

During a routine inspection

Dorset Supported Living provides care and support to people living in a ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Dorset Supporting Living is also a domiciliary care agency. It provides personal care to people living in their own specialist housing. At the time of our inspection it provided a service to three people within its supported living house and one person in their own home. The people receiving support from the service were living with a range of conditions related to acquired head injury, autism and their physical and mental health.

We saw that staff were exceptionally responsive and reflective in the way they responded to people’s changing needs, monitoring the care delivered and seeking advice and guidance to ensure the best possible outcomes for people. This meant people experienced very good outcomes and received personalised care and support.

People were fully involved in planning. Staff had a detailed knowledge of people’s individual needs.

Staff respected people’s choices, and supported people to spend their time in ways that worked for them.

People were supported by staff who understood the risks they faced and how to support them to reduce these. Staff understood how to identify and report abuse and advocated on people’s behalf to ensure their access to appropriate support from other agencies. Staff also supported people to take medicines safely.

People were supported by skilled and caring staff who worked to ensure they lived their life the way they chose. Communication styles and methods were understood and staff supported people to understand the choices available to them.

People were enabled to have autonomy and choice over their lives and staff supported them in the least restrictive way possible; the systems in the service supported this practice.

People, a relative and a professional told us they could confidently raise any concerns and these were addressed appropriately.

Quality assurance systems involved people and led to a safer and better quality service.