St Marks Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good.

At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people were at the centre of their care and treatment choices, and they did not always work in partnership with people, to decide how to respond to any relevant changes in people’s needs.

Care plans did not consistently reflect people's individual needs, preferences and personal circumstances. Where people had specific health conditions the care plans did not describe how staff should support people appropriately. Following their own external review, the provider is working to improve care plans.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Care plans reflected recommendations from health and social care professionals and evidenced that advice was followed.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People’s communication needs had been assessed, and care plans described the support people needed with communication. The provider explained that information could be made available in a range of formats to meet people’s individual needs.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support.

People were able to express views about daily life and activities. People had commented about going to church weekly, because of this the provider had arranged a staff member to accompany people to achieve this.

There were systems for managing complaints. People and relatives knew how to raise a complaint if they needed to.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People said they could get support when required. Several people told us they got a quick response from their call bell, and one person said they always got their medication on time.

People had access to health professionals, including GPs, district nurses and a dietitian.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Records showed staff had information about people’s different needs and circumstances, including hearing loss, suspected cognitive impairment, falls history, support needs with toileting, risks relating to choking, and the importance of family relationships and religious participation.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People had the opportunity to discuss their future care needs and care plans were developed where needed.