St Marks Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Staff developed positive and caring relationships with people, and this was reflected in the consistently positive feedback we received. People told us they felt comfortable and well supported by staff. One person said, “The care is fantastic all the time,” while another told us, “They look after me well and I am very content with the respect they show me.”

Professionals confirmed there was a warm and respectful culture, with staff engaging positively with people.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff knew people well and understood their backgrounds, preferences and what was important to them. People told us staff respected their choices and provided care in a way that suited them. One person said, “The home does support me in practising my faith and beliefs, and that is very comforting”.

Care records included information about people’s interests and personal histories, which supported staff to deliver person-centred care. Professionals told us staff had a good understanding of people and were able to share relevant information when required.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to make decisions about their daily lives and were encouraged to maintain their independence. People told us they could choose how to spend their time and whether to engage in activities. A person told us, “My family and friends can visit me as and when they like". Staff supported people to maintain aspects of their identity, including relationships and beliefs.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People confirmed that staff were quick to provide support when needed.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff confirmed they received support from the management team. Staff worked well together and demonstrated a good understanding of people’s needs.

A staff member told us, “Everybody is friendly, everything is good. The residents are lovely; it is a lovely place. The atmosphere when you walk in is welcoming.”