J.C.Michael Groups Ltd Basildon

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s relatives felt people were treated with kindness, compassion and dignity in their day-to-day care and support. They told us people’s voices were heard and they were confident care workers would respond to their needs quickly and efficiently, especially if they were in pain, discomfort, or distress.

People were assured information about them was treated confidentially and their privacy and dignity were respected and upheld at all times.

A relative told us, “Each team member always arrives with a kind and positive attitude. My [relative] actually looks forward to seeing them and from start to finish my [relative] is having a laugh with them. We are extremely satisfied with every aspect of care and support provided by J C Michael’s and would highly recommend them.”

Another relative said, “From the beginning I found all the carers to be polite and courteous introducing themselves . I think they [care workers] are kind and caring, talking to my [relative] about what they are doing and are certainly skilled and efficient working as a team with what they have got to do (attending personal care needs).”

People’s personal, cultural, social and religious needs were understood and met.

Staff treated people as individuals, considering any relevant protected equality characteristics. People’s communication needs were met to enable them to engage in their care and support to maximise their experience and outcomes.

Feedback received from relatives of people who use the service was positive. For example, one family member told us, “The team as a whole are absolutely amazing people. They go above and beyond and centre their care around my [relative’s] personal preferences.”

People were supported to have choice and control over their own care and to make decisions about their care, treatment and wellbeing.

Staff supported people to promote their independence wherever possible seeking the advice of external professionals when necessary to help ensure interventions for achieving independence were safe.

Care workers responded to people's needs in the moment and acted in a timely manner to minimise any discomfort concern or distress. People's care plans included important information about how they wished to be supported and what to do if they were feeling anxious or distressed. Relatives told us care workers were good at recognising when people were anxious and provided sensitive and respectful assurance to help manage this.

People received safe, effective and person-centred care because the provider recognised the wellbeing needs of staff.

People benefited from staff who had regular opportunities to provide feedback, raise concerns and suggest ways to improve the service or share their experiences. For example, through supervision, staff surveys and team meetings. A staff member said, “Working at JC Michaels Basildon has been a rewarding experience. I feel well-supported by themanagement, and any concerns I’ve raised have always been handled promptly and appropriately.”

People were supported by staff who felt valued by their leaders and their colleagues. They had a sense of belonging and the ability to contribute to decision making. One staff member said, “Based on my experience, it is a supportive and organised workplace that prioritises the wellbeing of both people and staff. The company provides clear guidance, ongoing training, and opportunities to grow within the role.”