Poldent Dental Care

We undertook a follow-up on-site inspection on 12 June 2025. This was carried out to review the actions taken by the registered provider to improve the quality of care and to assess whether the practice was meeting legal requirements.

We had previously undertaken an announced on-site inspection of Poldent Dental Care on 1 May 2025. We had found the registered provider was not providing safe or well-led care and was in breach of Regulations 13 (safeguarding service users from abuse and improper treatment), 15 (premises and equipment), and 17 (good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

During our follow-up inspection, we found the practice had met regulations.

The practice had systems to manage risks. Fire safety issues had been resolved, and schedules were in place for ongoing servicing and monitoring.

Safeguarding processes had been improved, and staff knew their responsibilities for safeguarding.

The practice now had systems to review and investigate incidents and accidents.

Recruitment procedures reflected current legislation, and checklists were in place to ensure this was followed.

Infection control procedures followed published guidance.

The practice is in Leeds city centre and provides private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 2 treatment rooms.During the inspection we spoke with 1 dentist, 2 dental nurses, 1 receptionist and the practice manager.

We carried out this announced on-site inspection on 1 May 2025.

We found the practice had not met all regulations.

There was ineffective leadership and oversight of the practice.

Safeguarding processes were in place but the provider had not ensured the designated safeguarding lead knew their role and responsibilities.

The practice did not have effective systems to identify and manage risks.

The practice did not have effective systems to review and investigate incidents and accidents.

Infection control procedures should be reviewed to ensure they are effective.

Recruitment procedures did not reflect current legislation.

However, patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

Patient feedback provided a positive view of the dental team and care provided by the practice.

The practice is in Leeds city centre and provides private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 2 treatment rooms.At the time of our inspection, there was a total of 18 staff, of which there were 3 dentists, 1 dental hygienist, 3 dental nurses (two of whom were trainees), 1 receptionist, 1 administrator, 5 support staff and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 3 dental nurses, 1 receptionist and the practice manager.

The provider was not complying with 3 regulations. Full details of the regulations the provider was not meeting are within the inspection findings below.

In instances where CQC have decided to take civil or criminal enforcement action against a provider, we may publish this information on our website after any representations and/or appeals have been concluded.