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Lodge Group Care UK Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 14 December 2018

This inspection took place on 6 November 2018 and was announced. At our last inspection in March 2016, we found the provider was meeting the regulations we inspected and the service was rated Good. At this inspection, we found that the service continued to be rated Good.

Lodge Group Care provides domiciliary care to people in their own homes within the London Borough of Havering. Not everyone using Lodge Group Care receives regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of this inspection there were 165 people using the service.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safeguarded from the risk of abuse as the provider had systems to identify the possibility of abuse and stop it occurring. Staff understood how to safeguard the people they supported.

Staffing levels were managed and planned to ensure consistency and staff who were familiar to people at the service. There was an effective recruitment procedure in place.

People’s needs and risks were assessed and care and support was planned and delivered in line with their individual care plan. The provider ensured people were supported safely. Where people needed specific support or care, we saw evidence that this was delivered in accordance with people's needs.

Care records demonstrated that when there had been changes in people’s needs outside agencies had been involved to make sure they received the correct care and support.

People received their medicines as prescribed and in accordance to their wishes.

Staff had a good understanding of the requirements of the Mental Capacity Act 2005. People who used this service were able to make choices with regard to their daily lives.

Care and support was delivered in a safe way by staff who had received appropriate training. Staff were supported in their roles through one to one meetings and appraisal of their work.

People were encouraged to do as much for themselves as possible. Records confirmed people’s preferences, interests, aspirations and diverse needs had been recorded. Staff were knowledgeable about the people they cared for. People’s privacy and dignity were respected.

Where requested people were provided with sufficient food and drink and their individual nutrition needs were well supported.

There were systems in place to monitor how the service was run to ensure people received a quality service. The service sought feedback from people who used the service and their relatives, and we saw that this was acted upon. Where shortfalls or concerns were raised these were addressed. Regular audits and checks were also undertaken to ensure the service was run well.

People and their relatives could raise any concern and felt confident these would be addressed promptly. The provider took account of complaints and comments to improve the service.

There were clear lines of responsibility and accountability within the management structure and staff had a good understanding of the ethos of the service. Records relevant to the management of the service were accurate and fit for purpose.

People who used the service, their representatives as well as staff all commented positively about how the service was run, about its leadership and the culture within the service.

Inspection areas

Safe

Good

Updated 14 December 2018

The service remains good.

Effective

Good

Updated 14 December 2018

The service remains good.

Caring

Good

Updated 14 December 2018

The service remains good.

Responsive

Good

Updated 14 December 2018

The service remains good.

Well-led

Good

Updated 14 December 2018

The service remains good.