Versita Care Ltd

Date of inspection: 24 November to 05 December 2025.

Versita Care Ltd is a supported living service. Not everyone who used the supported living service was receiving the regulated activity of personal care. We only reviewed the care and support for people who were receiving the regulated activity. The service can provide support to people with a mental health condition, people with a learning disability, children aged 0-18 and adults aged under 65.

We carried out this responsive inspection of 10 quality statements from the key questions of effective, responsive and well-led. In order to check if the provider had met the requirements of the warning notice served following our inspection in January 2025 in relation to a breach of regulation 17 good governance. We also checked to see if the provider had met their action plan for the breach of regulation 11 need for consent. We found at this assessment the required improvements had been made, and the service was no longer in breach of regulations.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

People’s care needs were assessed, and their care was planned to meet their individual needs. People’s care was reviewed regularly, to ensure it remained relevant. People's consent for their care was sought and where they lacked the capacity to consent to specific decisions, legal requirements were met. Staff worked with professionals and relevant others to identify what was in people’s best interests. People were provided with relevant information about their care needs in formats which were suitable for their needs.

People received continuity of care from regular staff who had undertaken relevant training to be able to support people effectively. The provider and staff were alert to the impact of people’s previous experiences upon them and worked to provide them with equity of access and outcomes.

There were clear aims and objectives for the service which staff understood. The registered manager led the service well and processes were in place to enable people and staff to raise issues. The provider had reviewed and improved their systems for identifying, capturing and managing organisational risks and issues for people. They had processes in place to monitor the quality of the service they provided and to enable them to identify areas for improvement.

Date of inspection: 05 June to 18 June 2025.

We carried out this responsive inspection of one key question, safe. In order to check if the provider had met the requirements of the warning notice previously served in relation to safe care and treatment. We also checked to see if the provider had met their action plan for the breaches of safeguarding and requirements relating to workers. Improvements were found at this assessment and the service was no longer in breach of these 3 regulations. We did not include infection control in this inspection, as no concerns were identified with this quality statement at the last inspection. At the last inspection we rated the key question of safe as inadequate, at this inspection our rating has changed to good.

The ratings for the remaining key questions remain the same, as they have not been re- inspected yet. We will carry out further checks at a later date to ensure the provider has met the remaining 2 breaches from the January 2025 inspection.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

People experienced safe care, and their medicines were managed safely.

The provider had processes in place to ensure staff reported incidents which were then investigated and any learning or trends identified. Staff understood what to report and how. The provider ensured any required safeguarding alerts were made. The provider had not ensured CQC was informed of all notifiable incidents but has taken swift action to address this.

Where people were subject to restrictions, legal processes had been followed, and the provider had sought further guidance where required. People were consulted where possible about risks to them and measures were in place to mitigate identified risks, including those from the environment. Staff were safely recruited and attended relevant training for their role.

The provider had processes in place if people moved between services. People were supported through any transitions within the service.